Dell Hiring Client Technical Support Job, Noida India

As a client technical support Sr Associate you would required to answer phone calls from an organization for which Dell Services provides IT Support.

Role Responsibilities

- Ø  The agent will be responsible for providing phone and electronic based support.

- Ø  Assists customers in determining problems, and provides resolutions

- Ø  Responsible for customer satisfaction through effective handling of customer problems.

- Ø  Ensures proper escalation procedures are followed.

- Ø  Performs assigned functions according to standardised policies and procedures.

- Ø  Analytical ability is required in order to resolve technical issues.

- Ø  Works on routine to semi-routine assignments requiring basic analytical ability to resolve routine to moderately complex  issues.

- Ø  Normally receives little instruction on routine work and general instruction on new assignments.

- Ø  Acts as an escalation point for Tier 1 Agents.

- Ø  Gains assistance from higher-level employees

- Ø  Provides first-level support

- Ø  Uses troubleshooting techniques and tools to identify technical defects/issues

- Ø  Assigns incidents in line with documented guidelines and procedures

- Ø  Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident

- Ø  Clearly and concisely logs and tracks details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-backs) maintaining and updating customer database

- Ø  Consistently performs to set target

- Ø  Actively seeks and records customer email addresses on each incidence of customer contact

- Ø  Escalates problems in line with documented procedures, as appropriate

- Ø  Maintains comprehensive knowledge of service offerings along with future industry products and technologies

- Ø  Attends required technical training sessions and makes effective use of assigned lab time

- Ø  Complies with schedule adherence to ensure overall service level targets are achieved

- Ø  Identifies and provides input on unique or recurring customer problems

- Ø  Handles technical and customer escalations

- Ø  Acts as an escalation point for Tier 1 Agent

Requirements
- 6 months+ and less than 2 years of relevant experience in a technical support role
- Working Knowledge of Operating Systems such as Windows 9x, XP, NT, 2000, Novell etc
- Net Typing speed of 32 words with 90% plus accuracy.
- Must be able to speak fluent English
- Must posses excellent writing and comprehension skills
- Excellent Customer Service Skills
- Knowledge of troubleshooting PC Hardware
- Basic or Level 1 Working Knowledge of Internet Explorer, Networking, Messaging, and MS – Office on Windows
- Mandatory Service Desk Experience required
 
Preferences
- Bachelor’s degree in any field
- MCSE and CCNA would be an added on advantage.

*Select the My Jobs hyperlink available in the Field, “Life at Dell” to learn more about Dell culture, interview process, benefits, etc. For their location

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

- Life at Dell means collaborating with dedicated professionals with a passion for technology.

- When we see something that could be improved, we get to work inventing the solution.

- Our people demonstrate our winning culture through positive and meaningful relationships.

- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Graduation mandate
3 Yrs of overall relevant experience
Service Desk experience mandate

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Dell Hiring Client Technical Support Job, Noida India

Verizon India Hiring Software Engineer Job Role

Job ID: 340894

Responsibilities

•  The Verizon Telematics Service Desk will consist of Customer Support Representatives (CSR) and Monitoring Analysts (MA)


• CSR’s will answer all customer facing phone queues, accept and respond to all customer emails, and will be primary ticket owners (first contact point for all clients)


• MA’s will identify incidents via the “Alert Management System”, assign a CSR, and engage the appropriate technical group for resolution


• Primary interface for partner service desks


• Phone ACD management


• Responsible for efficiency gains in monitoring systems

Qualifications

• Engineer should have 1-2 years in the IT infrastructure customer support environment where he handled global customer’s calls, email and alerts.


• Engineer should possess very good communication in terms of listening, oral and written.


• Engineer should have hands on experience in monitoring (HPOV / Sitescope / etc) and ticketing tool (Remedy / etc)


• Engineer should have experience working in 24/7 environment.

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Verizon India Hiring Software Engineer Job Role

HP hiring Software Engineer Quality Assurance Job

Job description
 
Environment:
 
As part of ES ABS Product and Software (ABS PSW)  QA/Tests organization, you are responsible in testing Communication, Media and Entertainment (CME) software products and provide an independent judgment of the quality of the software.  QA/Tests organization is a key contributor to deliver HP Customers with good software quality so that the business organization can accelerate revenues recognition, minimize support costs and ensure long term customer loyalty. The department includes several Test Centers in all regions and you will be part of the Bangalore Test Center joining  a team of test professionals.
You will work on Cloud Service Enablement (CSE) solution family which is a an emerging / growing solution and  a strategic bet for the business. This solution includes several CMS products such as aggregated platform (ap4SaaS), adapters for CaaS or IaaS,  application, Service Activator (HPSA),   xx  (IUM) and 3rd party or open source components like Oracle, Jboss and running on HP Proliant Servers and Linux Redhat operating system.
System Tests for this solution are currently performed in Grenoble, France and you will be one of the 2 system testers that will enable some  CSE System tests in Bangalore working closely with the Grenoble team in the first phase.  Initial  period will include significant ramp up and expertise transfer thru hands-on, remote session and face-to-face sessions with the Grenoble team.  This team is intended to grow and to take responsibility of CSE system tests in the future.
 
Description of the job:
 
Validate CSE end-to-end solution to ensure that the software reach the right level of quality and the functional and non functional requirements meet release criteria (within cost and time constraints).
This is ensured thru developing and executing software test strategy for system/integration  tests (blackbox mode in an end-to-end solution environment), analyzing testability of requirements, developing test scenario and test tools, executing tests, submitting defects, characterizing defects with development team when necessary.  while ensuring traceability of these activities into HP ALM integrated tool (requirements, tests, change requests).
System tests includes all categories, i.e end-to-end functional, installation/upgrade/migration, operations, performances, robustness/tests, security, high availability…  The objective is to contain more than 85% of defects before release to customers.
 
 
Responsibilities:
 
. Analyze/understand user story/requirements and define test strategy
. Develop test tools, mainly load test tools
. Develop test cases, customer scenario based
. Install and maintain test beds
. Execute system tests, analyze results
. Ensure requirement coverage (test passed)  or submit defects (test failed)
. Work closely with development team to characterize defects
. Work closely with functional test team to ensure full test coverage
. Ensure traceability of all activities into HP ALM tool
. Provide metrics and test/quality status
. Benchmark test coverage thru analysis of customer reported problems and ensure continuous improvement of test effectiveness
. Provide accurate estimations of time and resources to complete test activities
 
 

Qualifications
 
Job description
 
Environment:
 
As part of ES ABS Product and Software (ABS PSW)  QA/Tests organization, you are responsible in testing Communication, Media and Entertainment (CME) software products and provide an independent judgment of the quality of the software.  QA/Tests organization is a key contributor to deliver HP Customers with good software quality so that the business organization can accelerate revenues recognition, minimize support costs and ensure long term customer loyalty. The department includes several Test Centers in all regions and you will be part of the Bangalore Test Center joining  a team of test professionals.
You will work on Cloud Service Enablement (CSE) solution family which is a an emerging / growing solution and  a strategic bet for the business. This solution includes several CMS products such as aggregated platform (ap4SaaS), adapters for CaaS or IaaS,  application, Service Activator (HPSA),   xx  (IUM) and 3rd party or open source components like Oracle, Jboss and running on HP Proliant Servers and Linux Redhat operating system.
System Tests for this solution are currently performed in Grenoble, France and you will be one of the 2 system testers that will enable some  CSE System tests in Bangalore working closely with the Grenoble team in the first phase.  Initial  period will include significant ramp up and expertise transfer thru hands-on, remote session and face-to-face sessions with the Grenoble team.  This team is intended to grow and to take responsibility of CSE system tests in the future.
 
Description of the job:
 
Validate CSE end-to-end solution to ensure that the software reach the right level of quality and the functional and non functional requirements meet release criteria (within cost and time constraints).
This is ensured thru developing and executing software test strategy for system/integration  tests (blackbox mode in an end-to-end solution environment), analyzing testability of requirements, developing test scenario and test tools, executing tests, submitting defects, characterizing defects with development team when necessary.  while ensuring traceability of these activities into HP ALM integrated tool (requirements, tests, change requests).
System tests includes all categories, i.e end-to-end functional, installation/upgrade/migration, operations, performances, robustness/tests, security, high availability…  The objective is to contain more than 85% of defects before release to customers.
 
 
Responsibilities:
 
. Analyze/understand user story/requirements and define test strategy
. Develop test tools, mainly load test tools
. Develop test cases, customer scenario based
. Install and maintain test beds
. Execute system tests, analyze results
. Ensure requirement coverage (test passed)  or submit defects (test failed)
. Work closely with development team to characterize defects
. Work closely with functional test team to ensure full test coverage
. Ensure traceability of all activities into HP ALM tool
. Provide metrics and test/quality status
. Benchmark test coverage thru analysis of customer reported problems and ensure continuous improvement of test effectiveness
. Provide accurate estimations of time and resources to complete test activities
 
 

 
JoJob description
 
Environment:
 
As part of ES ABS Product and Software (ABS PSW)  QA/Tests organization, you are responsible in testing Communication, Media and Entertainment (CME) software products and provide an independent judgment of the quality of the software.  QA/Tests organization is a key contributor to deliver HP Customers with good software quality so that the business organization can accelerate revenues recognition, minimize support costs and ensure long term customer loyalty. The department includes several Test Centers in all regions and you will be part of the Bangalore Test Center joining  a team of test professionals.
You will work on Cloud Service Enablement (CSE) solution family which is a an emerging / growing solution and  a strategic bet for the business. This solution includes several CMS products such as aggregated platform (ap4SaaS), adapters for CaaS or IaaS,  application, Service Activator (HPSA),   xx  (IUM) and 3rd party or open source components like Oracle, Jboss and running on HP Proliant Servers and Linux Redhat operating system.
System Tests for this solution are currently performed in Grenoble, France and you will be one of the 2 system testers that will enable some  CSE System tests in Bangalore working closely with the Grenoble team in the first phase.  Initial  period will include significant ramp up and expertise transfer thru hands-on, remote session and face-to-face sessions with the Grenoble team.  This team is intended to grow and to take responsibility of CSE system tests in the future.
 
Description of the job:
 
Validate CSE end-to-end solution to ensure that the software reach the right level of quality and the functional and non functional requirements meet release criteria (within cost and time constraints).
This is ensured thru developing and executing software test strategy for system/integration  tests (blackbox mode in an end-to-end solution environment), analyzing testability of requirements, developing test scenario and test tools, executing tests, submitting defects, characterizing defects with development team when necessary.  while ensuring traceability of these activities into HP ALM integrated tool (requirements, tests, change requests).
System tests includes all categories, i.e end-to-end functional, installation/upgrade/migration, operations, performances, robustness/tests, security, high availability…  The objective is to contain more than 85% of defects before release to customers.
 
 
Responsibilities:
 
. Analyze/understand user story/requirements and define test strategy
. Develop test tools, mainly load test tools
. Develop test cases, customer scenario based
. Install and maintain test beds
. Execute system tests, analyze results
. Ensure requirement coverage (test passed)  or submit defects (test failed)
. Work closely with development team to characterize defects
. Work closely with functional test team to ensure full test coverage
. Ensure traceability of all activities into HP ALM tool
. Provide metrics and test/quality status
. Benchmark test coverage thru analysis of customer reported problems and ensure continuous improvement of test effectiveness
. Provide accurate estimations of time and resources to complete test activities
 
 

Qualifications
 
Job description
 
Environment:
 
As part of ES ABS Product and Software (ABS PSW)  QA/Tests organization, you are responsible in testing Communication, Media and Entertainment (CME) software products and provide an independent judgment of the quality of the software.  QA/Tests organization is a key contributor to deliver HP Customers with good software quality so that the business organization can accelerate revenues recognition, minimize support costs and ensure long term customer loyalty. The department includes several Test Centers in all regions and you will be part of the Bangalore Test Center joining  a team of test professionals.
You will work on Cloud Service Enablement (CSE) solution family which is a an emerging / growing solution and  a strategic bet for the business. This solution includes several CMS products such as aggregated platform (ap4SaaS), adapters for CaaS or IaaS,  application, Service Activator (HPSA),   xx  (IUM) and 3rd party or open source components like Oracle, Jboss and running on HP Proliant Servers and Linux Redhat operating system.
System Tests for this solution are currently performed in Grenoble, France and you will be one of the 2 system testers that will enable some  CSE System tests in Bangalore working closely with the Grenoble team in the first phase.  Initial  period will include significant ramp up and expertise transfer thru hands-on, remote session and face-to-face sessions with the Grenoble team.  This team is intended to grow and to take responsibility of CSE system tests in the future.
 
Description of the job:
 
Validate CSE end-to-end solution to ensure that the software reach the right level of quality and the functional and non functional requirements meet release criteria (within cost and time constraints).
This is ensured thru developing and executing software test strategy for system/integration  tests (blackbox mode in an end-to-end solution environment), analyzing testability of requirements, developing test scenario and test tools, executing tests, submitting defects, characterizing defects with development team when necessary.  while ensuring traceability of these activities into HP ALM integrated tool (requirements, tests, change requests).
System tests includes all categories, i.e end-to-end functional, installation/upgrade/migration, operations, performances, robustness/tests, security, high availability…  The objective is to contain more than 85% of defects before release to customers.
 
 
Responsibilities:
 
. Analyze/understand user story/requirements and define test strategy
. Develop test tools, mainly load test tools
. Develop test cases, customer scenario based
. Install and maintain test beds
. Execute system tests, analyze results
. Ensure requirement coverage (test passed)  or submit defects (test failed)
. Work closely with development team to characterize defects
. Work closely with functional test team to ensure full test coverage
. Ensure traceability of all activities into HP ALM tool
. Provide metrics and test/quality status
. Benchmark test coverage thru analysis of customer reported problems and ensure continuous improvement of test effectiveness
. Provide accurate estimations of time and resources to complete test activities
 
 

Job- Engineering
Primary Location- India-Karnataka-Bangalore
Schedule- Full-time
Job Type- Experienced
Shift- Day Job
Travel – No
Primary Location- India-Karnataka-Bangalore
Schedule – Full-time

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HP hiring Software Engineer Quality Assurance Job

VMware hiring Member of Technical Staff Job Role

Job Description

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. We enable people and organizations by radically simplifying IT through software virtualization with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join our community – instigators of innovation and transformers of technology – as we envision and create what’s next in IT. Get connected to an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT. With 13,000+ employees and 50+ locations worldwide, we are passionately driven to make an impact while contributing back to the community. Learn more at vmware.com/careers today!

VMware’s world-class, award-winning R&D; team is comprised of thousands of top-notch computer scientists and software engineers that are transforming computing through virtualization. Members of the R&D; team voice their creative ideas and watch them become initiatives, participate in exciting short-term and long-term products on the VMware roadmap, initiate advanced research projects, and/or write and test code that ships. At VMware, our engineers continue to learn and grow by working with top professionals from around the world and recent graduates of top universities and by taking advantage of our extensive internal training opportunities and generous external education assistance program. R&D; team members work on the latest computing equipment and have access to the ACM and IEEE libraries. VMware has R&D; offices in: Silicon Valley; Burlington, MA; Cambridge, MA; Broomfield, CO; Sofia, Bulgaria; Aarhus, Denmark; London, UK; Herzliya, Israel; Bangalore, India; and Beijing, China.

Engineers interested in problem solving, developing testing tools, and hardware and software interoperability get to design automated tests to find bugs in our products or design plans to ensure that the products operate efficiently with all hardware and software systems. They work with the latest hardware, software and devices to ensure that our software executes flawlessly. They design and build test infrastructure, including automation framework and tools, coverage analyzers, and custom test tools.

VMware recognizes that today’s students are tomorrow’s trailblazers and value the opportunity to benefit from your fresh perspective. VMware is looking for talented Bachelor’s, Master’s or PhD students to fill intern positions within our R&D; organization. If you thrive in an open, innovative, technology-driven culture, then take a minute to learn more about VMware and apply today!

As a New College Graduate, you get exposure to huge range of software platform technologies that are loved by customers all over the world. So, what is your passion? Where do you see yourself working? Is it in Systems, Computer virtualization, Operating Systems, Cloud Networking and Security, Distributed systems, Performance engineering, Front End Engineering, Backend engineering, User Experience, User Interface, or Quality Engineering.

Requirements:

• Pursuing Bachelors, Master’s Degree or PhD in Computer Science or equivalent.


• Completed coursework in operating systems, computer architecture, compilers or networking, Distributed system, Data mining, Web development, User Interface design.


• Knowledge in one of the following: C, Java or C++.


• Knowledge with Python, Perl, shell, or other scripting languages.


• Knowledge in Flex, HCI, wireframes, mockups


• Knowledge with CSS, HTML, XML, Flash, JavaScript.


• School or industry projects involving significant design and development.


• Previous internship experience is a plus.


• Willingness to learn new technologies, including commercial and open-source.


• Strong interpersonal, written and verbal communication skills.

Posting Title: Member of Technical Staff

Advertised Location (Select only ONE location): Bangalore, India

Is this a remote or multiple location position?: No

Requisition Number: 50229BR

Advertised Group (Place a checkmark to select multiple groups): Engineering

 

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VMware hiring Member of Technical Staff Job Role

IBM India hiring Windows Server Administrator Job in Delhi

Job title- Windows Server Administrator

IBM – New Delhi, Delhi

IBM Technical Support Services (TSS) can help you maintain higher availability and IT performance with integrated maintenance and technical support for multivendor hardware and software solutions. Our comprehensive portfolio of services is designed to help you resolve problems more quickly—or even prevent problems before they occur—and to protect your IT environment during both warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty technical support coverage, we offer highly skilled technicians who can provide around-the-clock remote or onsite support with a single point of contact. Our services are backed up by an extensive parts network and service-level options designed to be flexible enough to meet your specific business needs.

The role of Windows Administrator is to handle deployment, management and maintenance of a regionally diverse Windows System environment.
Responsibilities:
The day to day duties of the Windows Server Administrator are as follows:
• Develop and maintain Windows deployment standards
• Create and maintain Windows Server related documents, tools and monitors
• Maintain existing systems and implement new technologies
• Perform day to day maintenance on Windows Servers 2003 & 2008 environments including account creation, application deployments, script creation, performance tuning and backups
• Proactively monitor servers, storage, applications and services
• Install, configure and maintain server hardware and software at multiple sites
• Deploy hardware, O/S and application patches/updates utilizing best practices
• Open for 24

• 7 Environment support
  
  Technical Skills
  
  • 3-5 years experience as a Windows Systems Administrator
  
  • Experience on managing Windows Server2003 & 2008.
  
  • Skilled and productive in a Windows Power shell environment
  
  • Understanding of fundamental networking and distributed computing environment concepts
  
  • Expert in managing and troubleshooting all common networking issues
  
  • Experience planning for and performing backups, restores and disk imaging (e.g. NTbackup and Windows Server Backup)
  
  • Demonstrable experience and knowledge in Deploying managing and troubleshooting of (DNS, DHCP, SMTP, SNMP, WSUS)
  
  • Skilled on Microsoft Exchange 2000/2003 Server Deployment and management.
  
  • Configure Windows Server Cluster and Mail Cluster or DAG Cluster on Exchange 2010.
  
  • Configure and review and update group policies.
  
  • Hands on Experience on HP DL 300 Series Rack Servers.
  
  • Hands on Experience on HP C3000 & C7000 Blade Chassis and C Class Blade Servers.
  
  • Hands on Experience on DELL MD1000, 3000i HP MSA Storage and MSL Tape Libraries.
  
  Interpersonal Skills:
  
  • Possess excellent communication and customer service skills
  
  • Be a team player with the ability to work well with others
  
  • Possess outstanding troubleshooting and problem resolution skills
  
  • Be an energetic self-starter who shows personal initiative
  
  • Possess the ability to multitask
  
  • Be an independent thinker who’s not afraid to suggest alternate solutions as well make, admit and learn from their mistakes
  
  Qualification & Certifications:
  
  • Should be Graduate
  
  • MCSA, MCSE or MCITP Certified
  Required
  
  • Bachelor’s Degree
  
  
  • At least 3 years experience in Windows Server Administrator
  
  
  • English: Fluent
  
  

  IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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IBM India hiring Windows Server Administrator Job in Delhi

CSC hiring for Information Security Engineer Job in Noida

Job Title:  Professional 1:Information Security
Requisition ID:  14008KM
Job Category:  Security Services
Job Type:  Regular
Primary Location:  INDIA-NOIDA-NOIDA
Schedule:  Full-time
Travel:  No
Employee Status:  Regular
Posting Date:  Apr 11, 2014

 

JOB Description

1. 2 to 4 Years of IT Security Experience in a reputed firm

2. Should have good understanding of Networking & Security, TCP/IP, OSI Model

3. Hands on experience on McAfee ePO, McAfee VSE, McAfee NSM (IDS/IPS), IBM QRadar, Vulnerability Assessment tools like Qualysguard, McAfee Foundstone and other Security tools like McAfee HIPS, Endpoint Encryption Tools,

4.  Knowledge/hands on SEM/SIEM tools, McAfee & Symantec DLP, Symantec, Trend Micro End Point products will be a value add

5.  Must be familiar with ITIL concepts, like Incident Management, Change Management, etc

6. Strong Communication skills

7. Ready to work in shifts, including night shifts (24×7 environment)

8. Ability to work under Pressure with strict SLA’s & OLA’s

Qualifications

Basic Qualifications

Bachelor’s degree or equivalent combination of education and experience

Bachelor’s degree in computer science or related field preferred

CISSP certification preferred

Two or more years of computer science, management information systems, or data security experience

Experience working with information and network security practices

Experience working with computer programming

Experience working with computer desktop packages such as Microsoft Word, Excel, etc.

Experience working with operating systems

Experience working with security software packages

Experience working with security architecture

Other Qualifications

Analytical and problem solving skills for resolving security issues

Interpersonal skills to interact with customers and team members

Communication skills to interact with team members and support personnel

Skilled in implementing and configuring networks and network components

Ability to work with relational databases

Ability to work in a team environment

 

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CSC hiring for Information Security Engineer Job in Noida

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