Standard Chartered Bank Career- Relationship Manager Job

Job Title- Relationship Manager – Delhi, New Friends Colony

Standard Chartered Bank – Delhi, Delhi

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Job Description

RELATIONSHIP MANAGEMENT 

Build and deepen relationships with existing Excel Customers to achieve increase in share of wallet and revenues. 

Provide professional customer service to achieve a high percentage of customer satisfaction and retention. 

Manage the portfolio to de-risk against attrition and achieve stability of book. 

Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places. 

Serve as the one-point contact to the High Net Worth customers of the Bank

SALES 

Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment 

Achieve the Targets set in terms of product mix 

Induction of all new customers brought in by the Branches & Direct Sales team. 

Achieve “best in class” productivity in order to maximize the efficacy of the sales process. 

Achieve the budgeted cross sell targets. 

Aggressive Sales call plans to acquire large prospective customers through referrals. 

Ensure coverage of customer base in accordance with the approved contact plans. 

Coordinate customer events for the cluster along with the product team

SALES MIS 

Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.) 

Maintain and update customer information on WMS

RISK MANAGEMENT & COMPLIANCE 

Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. 

Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. 

Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same 

Read, understand and comply with all provisions of the Group Code of Conduct.

KNOWLEDGE/SKILLS/EXPERIENCE 

Graduate/ Post Graduate, consistent academic career 

Extensive sales experience (2 to 5 years) 

Sales focused and highly target oriented 

Able to pick up new concepts quickly 

Able and excited about going out to meet new customers 

Competitive awareness & benchmarking 

Excellent communication, interpersonal & relationship building skills 

Banking knowledge 

Management Information Skills 

Good Interpersonal Skills 

Customer and Service Orientation

Key Roles & Responsibilities

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Qualifications & Skills

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How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)

- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 – 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 17/08/2014. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Standard Chartered Bank Career- Relationship Manager Job