Dell Career- IT Asset Management Analyst Job

Job Title- IT Asset Management Analyst IND

Dell – Noida, Uttar Pradesh
Asset Manager Analyst

 

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The Asset Analyst has responsibility for the day to day activities to ensure the accurate collection, storage, and maintenance of data on all in-scope devices in the asset repository. This team member is part of Asset Management Services and works at the direction of the Asset Management Lead. The Asset Analyst must ensure that the delivery of the service meets all requirements as defined in the service agreement and related statements of work and also adheres to agreed upon policies and procedures.

Responsibilities:

Building and sustaining effective communications with all stakeholders in the project towards the goal of maximizing Customer Experience

Timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system

Reconciliation between various data repositories to ensure consistency of all data sources

Investigating and resolving discrepancies to maintain data integrity of the asset data

Managing preparation and distribution of pre-defined and ad-hoc reports related to asset management

Tracking hardware assets throughout their lifecycle, with special focus on missing and off network assets

Identify and report on potential problems with the asset tracking tool (system/performance issues, constraints, etc.)

Maintain related documentation

Develop and implement continuous process improvements and operational efficiencies

Qualifications

Hands on experience in project management, asset management and asset discovery – PMP and/or ITAM certification a plus

Experience with various database and spreadsheet tools – SQL, Access, etc. Strong Excel skills are required.

Ability to multi-task in a dynamic, fast-paced environment

Demonstrate attentiveness to quality, productivity, and the overall customer experience

Strong analytical and problem solving skills

Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution

Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Employees, and Vendors)

Must be able to work independently and take initiative to identify, track, and resolve issues

Working knowledge of service desk and field service operations a plus

Dell Career- IT Asset Management Analyst Job