. Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
. Remote Infrastructure support delivery
. Perform problem cause analysis
. Resolve routine customer problem
. Ability to Identify Opportunity & Implement Process Improvements
. Has technical experience and skills in the areas of problem determination, creativity and analysis.
. Ability to meet a set of defined account agent productivity measurements.
QUALIFICATION CRITERIA
Eligibility : Any Graduate (10+2+3), B.E/B.Tech ,Any Post Graduates, Diploma Holders (10+3)
Experience : Freshers
Location : Kerala
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Mandatory Skills:
1. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2. Browser Support – Internet Explorer
3. Strong computer skills required
4. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5. Excellent oral and written communication skills.
6. Excellent customer service orientation
7. Neutral accent
8. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Desired Skills :
1. Ability to identify basic hardware parts and aware of basic hardware concepts
2. User level familiarity with at least one e-mail client – Outlook, Notes etc…
3. Skilled in commercially standard software applications and major desktop operating systems..
4. Awareness of basic networking concepts and technologies.
5. Questioning skills /probing skills, as relevant to the issue and level of the caller.
Additional Information:
1. Working in shifts is a mandate.
2. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
3. Shifts will 24×7 in nature and can vary depending on geographies supported.
Candidates should bring 2 sets of self attested photocopies of below mentioned documents along with originals to test venue
1. Photo ID Card( Pan card / Passport / Driving License / Passport / Voter ID),
2. Mark sheets of the highest qualification achieved,
3. Resume,
4. Two passport size colored photo.
COMPANY PROFILE
IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of software development and systems management; and the world’s most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become “smarter” as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 18th year of patent leadership.
Walk in Date : 23rd,24th & 30th Nov and 1st Dec 2013.
Date & Venue:
23- Nov- 2013, Government Victoria College, Palakkad
24- Nov- 2013, Government Engineering College, Trivandrum.
30- Nov- 2013, University College of Applied Sciences, Cochin.
01- Dec- 2013, Government Engineering College, Kozhikode
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Technical Support:
Resolving customers issues pertaining to order status, billing, invoicing etc.
QUALIFICATION CRITERIA
Location : Mohali
Experience : 0 to 3 yrs.
Salary- 2 Lac to 4 Lac
Education : UG – Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
CANDIDATE REQUIREMENTS
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Should be open to relocate to Chandigarh / Mohali in case of outstation candidates.
EDUCATIONAL QUALIFICATIONS:
Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience .
Candidates with Customer Service background interested in Tech support can also apply .
HOW TO APPLY:
If you find the job profile suitable, then send your updated resume to ranjeet_kaur1@dell.com directly and we will revert within 24 – 48 hours
or
Walk in directly from Monday to Friday between 11.00 am to 4.00 pm with an updated copy of resume , a recent colored passport sized photograph and Photo ID proof at the address :
Dell International Services India Pvt Ltd
Plot number 40 A, Quark City, Industrial Area, Phase VIII B, Mohali-160059
COMPANY PROFILE
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell IT) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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Domestic (Day Shifts)
International (US/UK)
BACKEND TRANSACTIONS PROCESS
Data entry, processing customer requests, using purpose built systems, following policies and procedures.
Able to handle product/service enquiries from internal customers.
BLENDED PROCESS (Voice Email Support) Day Shifts
To communicate effectively via telephone by utilizing active listening and clearly speaking to customer
To communicate effectively via email transmission by utilizing proper grammar and punctuation skills
If you wish to explore opportunities with Genpact, please walk in for Interview as per the schedule
WALK-IN INTERVIEWS
Walk-in Days Monday to Saturday
Walk-in Timing 10am to 2pm
Please carry all your Educational Documents, Id Proof, Passport Size Photograph, and Experience Letters of all Organization and a copy of your Resume.
Venue -Noida
Genpact, Plot 21 22, ITES SEZ, Sector 135, Tower 8, Ground Floor, Noida
Contact Manica 8376812133 Kanika 8588933869 Lovely9899870919 Deepika 9910546181
We have a facility to travel from Botanical Garden Metro Station to Genpact Office, if u wish to avail that please call at the numbers mentioned above.
OR
Gurgaon- Genpact, Plot 22, Sector 18, Udyog Vihar, Gurgaon
Contact Zeba 9911271284 Satuti 9582811066 Neha Rai 9654492430 Swati 9711596119 Deepak 9971847006 Shipra 9582490150
OR
Delhi -Genpact, 2nd Floor, DITP Building, Shastri Park, New Delhi
Contact Nidhi 8447800476 Jasleen 9811653798 Neha Sharma 9899213060
Walk-In Interviews
@ Genpact for Multiple Job Opportunities
Genpact - Delhi, Delhi
VOICE PROCESS@ Genpact for Multiple Job Opportunities
Genpact - Delhi, Delhi
Domestic (Day Shifts)
International (US/UK)
BACKEND TRANSACTIONS PROCESS
Data entry, processing customer requests, using purpose built systems, following policies and procedures.
Able to handle product/service enquiries from internal customers.
BLENDED PROCESS (Voice Email Support) Day Shifts
To communicate effectively via telephone by utilizing active listening and clearly speaking to customer
To communicate effectively via email transmission by utilizing proper grammar and punctuation skills
If you wish to explore opportunities with Genpact, please walk in for Interview as per the schedule
WALK-IN INTERVIEWS
Walk-in Days Monday to Saturday
Walk-in Timing 10am to 2pm
Please carry all your Educational Documents, Id Proof, Passport Size Photograph, and Experience Letters of all Organization and a copy of your Resume.
Venue -Noida
Genpact, Plot 21 22, ITES SEZ, Sector 135, Tower 8, Ground Floor, Noida
Contact Manica 8376812133 Kanika 8588933869 Lovely9899870919 Deepika 9910546181
We have a facility to travel from Botanical Garden Metro Station to Genpact Office, if u wish to avail that please call at the numbers mentioned above.
OR
Gurgaon- Genpact, Plot 22, Sector 18, Udyog Vihar, Gurgaon
Contact Zeba 9911271284 Satuti 9582811066 Neha Rai 9654492430 Swati 9711596119 Deepak 9971847006 Shipra 9582490150
OR
Delhi -Genpact, 2nd Floor, DITP Building, Shastri Park, New Delhi
Contact Nidhi 8447800476 Jasleen 9811653798 Neha Sharma 9899213060
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