Job Title- HW Asset Manager Advisor

Dell – Noida, Uttar Pradesh
Career Level: IG

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Responsibilities:

Building and sustaining effective communications with all stakeholders in the project towards the goal of maximizing Customer Experience

Engage with cross-functional teams to design and implement ITAM processes and policies supporting the lifecycle

Audit the execution of processes and adherence to policies

Support wall-wall physical inventories

Participate in Asset Management audits and remediation efforts

Timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system

Reconciliation between various data repositories to ensure consistency of all data sources

Investigating and resolving discrepancies to maintain data integrity of the asset data

Managing preparation and distribution of pre-defined and ad-hoc reports related to asset management

Tracking hardware assets throughout their lifecycle, with special focus on missing and off network assets

Identify and report on potential problems with the asset tracking tool (system/performance issues, constraints, etc.)

Maintain related documentation

Develop and implement continuous process improvements and operational efficiencies

Qualifications

Four years experience in hardware asset management and asset discovery

Hands on experience in project management – PMP certification a plus

Experience with various database and spreadsheet tools – SQL, Access, etc. Strong Excel skills are required.

Ability to multi-task in a dynamic, fast-paced environment

Demonstrate attentiveness to quality, productivity, and the overall customer experience

Strong analytical and problem solving skills

Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution

Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Employees, and Vendors)

Must be able to work independently and take initiative to identify, track, and resolve issues

Working knowledge of service desk and field service operations a plus

Preferred:

Four or more years of related experience in Hardware Asset Management.

Bachelor’s degree or equivalent work experience.

An Industry Certification such as:

Certified IT Asset Manager (CITAM)

Certified Hardware Asset Management Professional (CHAMP)

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Dell Career- HW Asset Manager Advisor Job